Terms of Use

These Terms and Conditions describe the rules that govern your use of the Shiny Joker online casino and sportsbook. They set out the relationship between us and our customers, including account responsibilities, eligibility, acceptable use, how promotions operate, and how deposits and withdrawals are handled. By using our site you agree to comply with these terms and any rules, notices or policies referred to on the website.

Account responsibilities

You are responsible for keeping your account details accurate and secure. Only one account is permitted per person, household or device unless we agree otherwise in writing. You must not allow anyone else to use your account. If you suspect unauthorised access you must tell us immediately. We may suspend or close accounts where we believe the account has been misused, the terms have been breached, or where identity checks fail.

Eligibility requirements

To open an account you must be at least 18 years old and able to enter a legally binding contract in your jurisdiction. Certain countries are restricted from registering or using our services; if you are in a restricted location you must not create an account or place bets. We may ask for documentation to confirm identity, age and address before allowing withdrawals.

Acceptable platform use

Customers must use the site lawfully and in accordance with these terms. Prohibited behaviour includes collusion, use of bots or automated play, multiple accounts, and activity intended to manipulate games or betting markets. We reserve the right to void bets, withhold funds and close accounts where we detect abusive, fraudulent or disruptive activity.

General bonus and promotion rules

All promotions, bonuses and free spins are subject to specific terms which will be made available when you opt in. Unless stated otherwise, bonuses carry wagering requirements and other restrictions such as eligible games, contribution percentages and maximum bet limits while wagering. We may limit or exclude customers from promotions and we may withdraw or amend offers at our discretion if we suspect abuse or manipulation.

Deposits and withdrawals

Payments are accepted through the methods listed on the site. Deposits required to activate bonuses and play may vary by payment method. Withdrawals are subject to verification checks and may be delayed until required documents have been submitted and approved. We may apply limits to deposits and withdrawals, and we reserve the right to reverse or cancel transactions that breach these terms or applicable law.

Verification and checks

Before a withdrawal is processed we may require proof of identity, proof of address and source of funds. This is a standard security and regulatory measure. Failure to provide requested documents may result in delays, account suspension and forfeiture of funds in accordance with these terms.

Dispute resolution

If you have a dispute with us you should contact customer support in the first instance. We will aim to resolve complaints promptly and fairly. If a dispute cannot be resolved through our internal procedures we will provide information about any available independent dispute resolution or complaints bodies where applicable.

Updates to terms and conditions

We may amend these terms from time to time. Changes will be published on the site and, where appropriate, notified to registered customers. Continued use of the service after publication of amended terms constitutes acceptance of those changes. If you do not accept the revised terms you should stop using the service and close your account.