Reach Out to Us
Need a hand? Our support team is ready to help with questions, account-related issues, technical concerns or general feedback. If you need help with verification, deposits, withdrawals or reporting a site fault, contact us and a UK-facing adviser will guide you through the steps. We provide live chat, email and phone support for quick resolution. We aim to reply to emails within one business day and handle urgent calls immediately.
| Department | Contact |
|---|---|
| Customer support | [email protected] (email, live chat available, typical reply within 1 hour) |
| General enquiries | [email protected] (general enquiries, replies within 24 hours) |
| Affiliate enquiries | [email protected] (partner team, response within 48 hours) |
| Phone | +44 20 7946 0821 (calls answered Mon-Fri) |
| Working hours | Mon-Fri, 09:00-18:00 |
Email Assistance
Email is our preferred way to handle detailed requests, account queries and cases requiring documents or explanations. Please send messages to [email protected] with a clear subject line and up-to-date contact details so we can respond quickly. Including your account ID and copies of any relevant documents helps avoid delays and speeds up resolution.
Send Us a Message
Response Time
Our support team aims to respond promptly. Most enquiries are answered within one business day. More complex issues, such as payment checks or account verification, may take longer depending on their nature and the information required. Please allow additional time during weekends and public holidays. If your case is urgent, flag it in your message and we will prioritise where possible.
Feedback
Have thoughts on Shiny Joker? We value your feedback. Share suggestions, bug reports or ideas to improve the site via [email protected] or the live chat. Every message is reviewed by our team and used to refine features, promotions and the overall user experience. Your input helps us make the site clearer, fairer and easier to use.