Privacy & Data Protection
This Privacy Policy explains how Shiny Joker collects, uses and protects the personal information you provide when you use our online casino and sportsbook services. We take your privacy seriously and set out below what data we process, how we use it, who we may share it with and the rights you have in relation to your personal information.
Types of data we collect
We collect a range of information to operate accounts, process transactions and maintain site security. Broadly this includes:
Personal data
Names, date of birth, residential address, email address, telephone number and identity verification documents provided for KYC purposes. We also collect account credentials and security details required to protect your account.
Technical data
Information about your device and connection such as IP address, browser type, operating system, device identifiers and details of how you interact with our site. This includes cookies and similar tracking technologies used to improve functionality and security.
Transactional data
Details of deposits, withdrawals, bets, game play, sportsbook wagers and payment method information necessary to complete financial transactions. We record user activity for account monitoring, dispute resolution and regulatory compliance.
Use of information
We use your data to open and manage your account, process payments, verify identity, provide customer support and detect fraud. Transactional and activity data help us display recent wins, settle bets and resolve queries. Technical data is used to maintain site performance, prevent abuse and personalise basic site features.
Data protection practices
We store personal information on secure systems with access controls and encryption where appropriate. Access to personal data is limited to staff and service providers who need it to carry out required functions, such as payments processing, identity checks and customer support. We retain data for periods necessary to fulfil contractual and legal obligations.
Cookies and tracking technologies
We use cookies and similar technologies to remember settings, support login sessions, analyse site usage and deliver relevant content. You can manage cookie preferences through your browser, but disabling certain cookies may affect site functionality and your experience.
Your rights
You have rights in relation to your personal information, including the right to request access, correction, restriction of processing and objection to certain processing. You may also request portability of data you provided directly. These rights are subject to verification and any legal or regulatory obligations we must meet.
Access, correction and deletion of data
To access, update or request deletion of your personal data, contact our support team. We will verify your identity before acting on requests and may refuse or limit requests where retention is required for legal, regulatory or fraud-prevention purposes.
Information sharing and third parties
We may share information with trusted third parties such as payment processors, identity verification services, fraud prevention agencies, game providers and technical service suppliers. These partners process data on our behalf under contractual terms that require appropriate safeguards. We do not sell your personal information to third parties for marketing.
Privacy policy updates
We may update this policy from time to time. Material changes will be posted on the site with an updated effective date. Continued use of our services after changes are posted indicates acceptance of the updated policy.